Often in the workplace, we need to provide feedback to others. When feedback isn’t positive, how can you ensure it’s still useful?
1. Never make it personal
Whatever feedback you need to provide, always ensure it’s about the job/work/task/project. Feedback should never directly relate to the person. For example, you could say: ‘When communicating you could try using this approach…’ ‘Rather than: ‘You’re a terrible communicator.’
2. Share what is working
Providing useful feedback should also include what does work. What is being done well? What is effective? Sharing this is just as important as what’s not working. It enables the person to know what their strengths are, and what they should do more of.
3. Provide examples and be detailed
When sharing feedback, be prepared to explain why, and be specific. Without detail, it can be tough for the person to take action and improve. For example, instead of: ‘The presentation didn’t hit the mark.’ You could say: ‘The presentation didn’t include enough detail on sales results in quarter one.’
Effectively giving feedback is a skill. The more you do it, the better you will get at it. Take notice when people provide you with feedback as well. It’s a great way to figure out what you think works and what doesn’t.
